If you're unable to find the merchant on the Fluz App, or if it's grayed out and cannot be selected, it most likely means it's temporarily under maintenance or out-of-stock. Don't worry! Our team's working very hard to make sure all the merchants on the app are always in stock and available.
We encourage you to check from time to time as the merchant could have already been restocked!
In the meantime, if you've purchased gift codes from this merchant, you will still be able to access and use them. You can find your previously purchased codes in the Fluz App through the Menu button (☰) on the top right, then click "past purchases". If they're not in the "active" tab, try under the "spent" tab.