Help Center

Papa John's

How to use Fluzpay:

  • Mobile/Desktop:
    1. During checkout, select ‘Gift Card’ as Payment Information.
    2. Enter your digital e-gift card code and PIN.
  • In-app:
    1. During checkout, tap ‘Payment.’
    2. Tap ‘Gift Card,’ enter your digital e-gift card code and PIN.
    3. Your total will be deducted by your balance.
  • In-store:
    1. Show your digital e-gift card to the cashier and allow them to scan it.
    2. If scanner issues arise, instruct them to enter the digits manually.

How to check your balance:

  • Mobile/Desktop:
    1. Enter your digital e-gift card code and PIN here.
  • In-app:
    1. Open the Papa John’s app, tap ‘More.’
    2. Tap ‘Gift Card,’ it will redirect you to the Papa John’s website.
    3. Tap ‘Check Card Balance,’ enter your digital e-gift card code and PIN.
  • Call: +1(800)-325-1119 

Abridged terms and conditions:

  • For your protection, card may be deactivated for non-usage, and may be replaced by emailing consumer_services@papajohns.com and providing an image of the back of the card or a screen capture of the digital card.
  • Locations:
    • USA only

Merchant Help:

  • Merchant Terms of Use

https://papajohns.cashstar.com/store/self_service/v2/about/terms_and_conditions?locale=en-us 

  • Merchant FAQ:

https://www.papajohns.com/contact-us/frequently-asked-gift-card-questions.html 

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